All orders are thoroughly checked before leaving our premises. On receipt of your order we request that you check the items as soon as possible. If any item you receive from us arrives damaged, please contact us as soon as possible on +61435073266 or by email sales@alpineworkwear.com. We will then advise you on the best course of action.
Please note we only give refund for faulty or damaged Items if they are returned to us in the below condition:
- Purchased within the last 30 days
- Unworn, undamaged and unmarked
- In their original condition and
- In the original packaging and shoe box (we consider this part of the item)
Alpine Workwear does not accept returns after 30 days from the date of purchase.
If you bought the wrong size and you would like an exchange please contact us on +61435073266 or sales@alpineworkwear.com Please have your order details handy when you contact us as it will allow us to find your order quickly.
Items bought in the sale are non-returnable and non-refundable. Postage costs for returning items to us cannot be refunded, unless the item is faulty or damaged.
We recommend that you send your order back to us using a tracked delivery service as we cannot be held responsible for any parcel lost during transit to us.
Our return address is:
Returns
23 St Hilliers Rd
Auburn
Sydney
NSW
Australia 2144
Once your item has been returned, we will inspect it and take the necessary action as soon as possible.
Unfortunately we cannot refund your postage costs when you return an item to us unless the item is faulty. Please do not return a damaged order to us without contacting us first.
